Reference

How bb345 Handles Your Personal Information

When you open an account with bb345, we collect only what we need to run your account, process payments via bKash, Nagad or Rocket, and keep your details secure.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to request changesNo data sold to third partiesMobile-first security practices

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HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We keep your data only as long as your account is active or as long as required by our internal policy. Once you close your account and the retention period ends, your personal information is removed from our active systems. Here is how we approach the four areas that matter most to your privacy on bb345.

Payment Data Handling

When you transact via bKash, Nagad or Rocket, only the reference ID and amount are stored on our side. Full wallet credentials never pass through our servers.

Cookies and Session Data

We use session cookies to keep you logged in across browser tabs on mobile. You can clear these at any time through your browser or device settings without affecting your account balance.

Account Security Practices

Every login triggers a session token check. If we detect a new device or location, your account prompts an OTP verification to the mobile number registered with your profile.

Data Retention and Deletion

Account data is retained while your account remains open. Request deletion through our support team after account closure and we will confirm removal within the timeframe set in our internal policy.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to request your data, correct an error in your account details, or raise a concern about how we handle your personal information, our support team handles these directly. Reach out through any of the channels below and include your registered account email or mobile number so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. Our team responds to data and privacy queries — include your registered mobile number for faster lookup.

Email Support Send your privacy request to our support address listed in your account settings. Describe your request clearly — data access, correction, or deletion — and we will respond promptly.

Account Help Page Log in and navigate to Account Help for a direct privacy request form. This is the quickest path if you use bKash, Nagad or Rocket and need to review linked payment data.

Data We Collect and Why We Use It

bb345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier — not your full wallet PIN. Your device type, browser session data, and IP

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address are logged to protect your account from unauthorised access. We also retain records of your activity to meet our internal compliance requirements. Cookies help us remember your session so you do not have to log in again every time you return on the same device.
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We do not sell, rent, or share your personal data with marketing companies. Data shared with payment processors — including bKash, Nagad, and Rocket — is limited strictly to what those services need to complete your transaction. All data transfers use SSL encryption. You may request
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a copy of the data we hold on your account at any time by contacting our support team. Availability of certain features depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

What You Have Asked About Our Privacy Policy

These are the questions we hear most often from account holders in Bangladesh. If your question is not covered here, use live chat or the email channel to reach us directly.

We collect your name, mobile number, email address, and device information. Payment transactions via bKash, Nagad or Rocket add a transaction reference to your record — nothing more.

Only the last few digits of your wallet number are retained as a reference. Full wallet credentials are handled by the payment provider directly and never stored on our side.

Yes. Contact our support team through live chat or email, provide your registered mobile number, and we will send you a record of the data held on your account.

Submit a deletion request via the Account Help page or through our support email after closing your account. We process it within the timeframe stated in our current retention policy.

We do not sell or rent your data. Payment processors like bKash, Nagad and Rocket receive only what is needed to complete your transaction. No marketing companies receive your details.

Log in, go to your account settings, and edit the relevant field directly. For changes tied to payment verification — such as your registered mobile number — contact support to complete the update securely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bb345 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Contact Us About Your Privacy Rights

What You Have Asked About Our Privacy Policy

01 What personal data does bb345 collect when I open an account?

02 Is my bKash or Nagad wallet number stored on bb345 servers?

03 Can I request a copy of the data bb345 holds about me?

04 How do I ask bb345 to delete my personal data?

05 Does bb345 share my information with third parties?

06 How can I update incorrect personal details on my account?

Privacy Policy

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